Community Services – FAQs

Q. What are the most common community services available to seniors?
A.
The answer depends mainly on what needs the elder has, but in our experience, the most sought after types of community services are Plan Activity Groups for elders, dementia centers, home services, community care packages, etc.

Q. How can we help?
A.
Since 1976 Fronditha Care has enabled thousands of Greek background people of all ages and care requirements to remain in the community and maintain their lifestyle of choice.
We provide a range of services to support people. The most commonly provided services are:

  • Personal care/attendant care -assistance with showering, dressing, getting around at home,
  • Social support -attending appointments and shopping, companionship,
  • Home care / -domestic assistance – cleaning, washing, cooking, shopping on behalf of the client and meal preparation-,
  • Respite care- giving the usual carer a break – either in home or in community,
  • And lots more …

To find out more about the types of services we provide, click through the Community Services tabs.
How services can be provided is really only limited by your imagination. For example, you might like someone to come in and help you to prepare lunch, or you might like someone to take you out for a cup of coffee on a regular basis.

Q. Who can get help?
A. Fronditha Care provides care and support to people with a wide range of needs for older people, people recovering after a hospital stay or ill-health, carers of family members, etc

Q. Are there a minimum number of hours in services?
A. You can arrange for services to be provided regularly or on an occasional basis. Our services are available also on weekdays, weekends and public holidays if this is necessary.

We can set up most services within 1-2 days where immediate services are needed. A few more days will assist us developing a service plan with regular workers whose skills are matched to your specific requirements.

Q. What sort of people work for us?
A.
Our staff are qualified with ongoing trained to provide the best service using their and expertise to match with your requirements and preferences. We have support staff with training & experience in dementia care, respite care, disability services, and complex care from Greek background. Some of our support workers have been with us for many years. One of the things that unite our workers is their genuine care and respect for our elders.

Q. How do we make sure the staff are trustworthy?
A. All our staff are very carefully screened and undergo mandatory police and reference checks. Workers undertake ongoing training via the Silver Circle Training Institute which emphasizes the importance of the role they have with their clients and the skills needed to provide services. Each staff member is provided with detailed guidelines and has regular performance reviews.

Q. What if I want to cancel the services?
A. When our services are no longer required you simply give us 24 hours notice

Q. What if I want to change my support worker?
A. If you are not happy with our support worker, for any reason, we will happily provide a replacement.

Q. Want further information?
A. Contact us through this website and or during office hours phone (03) 9552 4100.