Week 3 – Address immediate needs and provide support

At Fronditha Care we provide practical and emotional support after something went wrong by:

• Identifying and providing additional clinical needs for the consumer
• Facilitating communication channels including advocacy, translation and hearing services
• Involving the appropriate representatives or nominees who can make decisions on behalf of the consumer
• Supporting access to alternative, complaints handling options such as external complaints
• Offering and, when required, providing guidance and support to staff members involved

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