
November 16, 2020
In
Week 3 – Address immediate needs and provide support
Week 3 – Address immediate needs and provide support
At Fronditha Care we provide practical and emotional support after something went wrong by:
- Identifying and providing additional clinical needs for the consumer
- Facilitating communication channels including advocacy, translation and hearing services
- Involving the appropriate representatives or nominees who can make decisions on behalf of the consumer
- Supporting access to alternative, complaints handling options such as external complaints
- Offering and, when required, providing guidance and support to staff members involved
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