Week 6 – Learn from the experiences and make improvements

The final topic in our 6-week Open Disclosure Awareness campaign draws our attention to Element 5 – Learn from the experiences and make improvements.

This highlights how Open Disclosure can be used in a positive way to engage with consumers, improve service delivery and enhance safe and quality care outcomes.

What we do at Fronditha Care:

• We are keen to learn from experiences and see Open Disclosure as an opportunity
• We actively look for things we can improve
• We respond when things are identified
• We look to our consumers and staff to share their ideas about how we can do better
• We have a robust and documented continuous improvement process
• We go back and check that what we have implemented is working
• We are committed to providing safe and quality care

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