“It’s important for people to understand their Home Care Package. The aged care system can be confusing in the best of times, so imagine what it’s like for someone who can’t speak English very well.
I write care plans in Greek, so clients know exactly what they’re signing. It means they can refer back to their plans and know their goals and what is expected from Fronditha Care.”
Nikoletta was awarded for taking initiative in the health and safety of the PCWs and going above and beyond for her clients. She recommended a period of respite for a care recipient when they were advised to go into permanent residential care. She also instigated the purchase of equipment to improve the hygiene standards of the vehicles used by clients.