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Terms and Conditions


By donating to our appeals, you are agreeing to our terms and conditions including our refund policy. Please review the following prior to making your donation.

Payment Options

How to pay

Once you have made your selection you will be guided through the payment process. The method of payment on our web site is by debit or credit card. We do not capture or store your credit card details, only the authority from our bank that your credit card payment has been approved. If you authorise a recurring donation, your credit card details are stored by our payment processor in accordance with payment card industry standards.

The cards we accept

We accept Visa, Mastercard and American Express cards via a secure payments system which is linked directly to our bank who will authorise all credit card payments. We can accept cards issued in Australia or overseas.

Direct debit Donations can be made by direct debit.

Please use the following details: Fronditha fundraising account NAB BSB:083 605 Account No: 17 639 9983

Payment currency

All transactions are processed in Australian dollars.

PayPal donations

Funds donated using the PayPal gateway are transferred directly to the beneficiary’s PayPal account configured in their fundraising campaign setup. The PayPal beneficiary will automatically pay Fronditha commission from their PayPal account.


We issue a printed receipt with a copy of the payment information received from our Bank for each order or donation. Donations of $2 and more are tax deductible.

Refunds and cancellations

A refund may be available if you make an error in your donation. Any refunds will be made by credit to the card used for the original purchase or donation. If you make an error, please email or call (03) 9552 4100 as soon as possible. Donations cannot be cancelled if we have already notified a third party of its receipt.

Contact details

Please email or call (03) 9552 4100 Customer service contacts

Business Location

We are a business located in Australia and registered under Australian law. To submit a general enquiry please Contact Us.

Intellectual Property Rights

Fronditha owns the intellectual property rights, including copyright, in all content of this website. Except as necessary for using this website on your browser, or as permitted under the Copyright Act 1968 (Cth) or other applicable laws, no material on this website may be reproduced, adapted, uploaded to a third party, linked to, framed, performed in public, distributed, or transmitted in any form by any process without the specific prior written consent of Fronditha.

Privacy Policy

You may use this website without disclosing your identity. However, this website may use devices to collect anonymous traffic data from users. Our Internet server may also automatically record details about any computer used to access this website including the IP address, domain name and browser type, the date and time of access, and details of information downloaded. We use this information for internal purposes and to improve this website.

Any other information supplied to us, including personal information supplied to us voluntarily on this website, is treated in accordance with our Privacy Policy which can be viewed at You consent to receiving marketing content from Fronditha, but you can opt out of this at any time by clicking the unsubscribe link in any emails received by Fronditha Care.

Cookies uses cookies on our website. Cookies are data that a website transfers to an individual’s hard drive for record-keeping purposes. Cookies, which are industry standard and are used by most websites, including those operated by us, can facilitate a user’s ongoing access to and use of a site.

They allow us to customise the website to your needs. If you do not want information collected using cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. But you should note that cookies may be necessary to provide you with some features of our on-line services.